Telstra plans to enhance its Ardmona mobile base station to improve 4G capacity and introduce new 5G coverage to the area, requiring a full site shutdown from Monday, September 30 to Friday, October 4.
Weather permitting, the upgrades are expected to be completed by Friday, October 11.
There might be temporary interruptions in service or a decrease in mobile coverage during this time.
However, calls to Triple Zero from a Telstra mobile will be automatically diverted to any working mobile network for connection to emergency services.
Landline services, NBN internet services, and mobile coverage from other providers will not be affected by these works.
“We understand that there is never a good time for work like this to occur and we apologise for any inconvenience caused,” Telstra regional general manager Jenny Gray said.
“The works are intended to improve mobile connectivity in the existing coverage footprint, and we will be as quick as we can.
“While coverage and capacity will be impacted during this time, we want to keep the amount of time the site is off-air to an absolute minimum and give the community as much time as possible to plan for the disruption.”
To minimise the impact of any disruptions, Telstra suggests that residents who have access to a Wi-Fi signal at home or work should enable Wi-Fi calling.
This is a free setting available on most mobile phones that allows them to use a Wi-Fi network to make and receive calls.
Businesses using the Telstra network for their EFTPOS terminals should contact their bank for guidance on switching between fixed lines or Wi-Fi/NBN internet connections to ensure uninterrupted service.
After completion, Ardmona will become part of over 4900 Telstra 5G sites operational in selected areas of more than 400 cities and towns across Australia.
Telstra said that its Ardmona customers can look forward to improved connectivity and a better mobile experience.
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