After a trip, drivers can rate their riders from one to five, just as riders have been able to rate their drivers.
The top five rated regions in the state were:
1. Horsham: 4.99 (highest in the country)
2. Warrnambool: 4.95
3. Shepparton: 4.92
4. Ballarat: 4.86
5. Mornington Peninsula: 4.85
Last year, Uber unveiled how users could receive a breakdown of their rating history in the app so they could see exactly how many times they had received a five (maximum) or more alarmingly, a one-star rating (minimum) from Uber drivers.
Now Uber riders can see how they fare against the average Australian (4.82 stars), and how their city or state measures up against the rest of Australia.
Geelong and Melbourne rank ninth and 14th respectively in metro areas around the country.
Average rider rating in metro areas
1. Newcastle: 4.89
2. Cairns: 4.89
3. Wollongong: 4.88
4. Gold Coast: 4.87
5. Sunshine Coast: 4.86
6. Darwin: 4.84
7. Hobart: 4.84
8. Sydney: 4.83
9. Geelong: 4.83
10. Adelaide: 4.82
11. Launceston: 4.82
12. Brisbane: 4.82
— National average: 4.82
13. Canberra: 4.81
14. Melbourne: 4.80
15. Perth: 4.79
Victoria is ranked seventh in state and territory rankings, ahead of only Western Australia.
Average rider rating per state and territory
1. Northern Territory: 4.84
2. NSW: 4.84
3. Queensland: 4.84
4. Tasmania: 4.83
5. South Australia: 4.82
— National average: 4.82
6. ACT: 4.81
7. Victoria: 4.80
8. Western Australia: 4.79
Uber calls this a two-way rating system, and riders are now being held to the same standards of basic decency and punctuality.
A handful of drivers said these were the determining factors when rating their riders highly:
• Being on time and ready at the specified pick-up location entered into the app.
• Not leaving a mess in the vehicle and taking all rubbish out of the car.
• Being polite and saying hello.
• Not slamming the door.
• Respect.
You can learn more about Uber’s two-way rating system at https://www.uber.com/us/en/drive/basics/how-ratings-work/
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