Outreach program means easier access to council services

Designed to provide easier access to council services, the program was developed in response to direct community feedback.

Customers can speak with customer service staff directly, make inquiries and payments, and log requests without having to travel to council offices.

This will be particularly helpful for community members residing in surrounding towns.

“The launch of the customer outreach program marks a significant step forward in our commitment to listening and responding to the needs of our community,” council director of corporate services Chris Teitzel said.

“We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from council right in their own neighbourhoods.”

Stage one will begin on Wednesday, August 28.

A later stage two will see expansion to include more locations and community events across Greater Shepparton.

For more information, contact customer service on 5832 9700 or email council@shepparton.vic.gov.au