Greater Shepparton City Council’s new Customer Service Outreach Program will reduce travel and make council services more accessible for those living in surrounding towns.
As part of the program, council’s customer service team will visit houses throughout the region to assist residents with council-related inquiries on a monthly basis.
Designed to provide easier access to council services, the program was developed in response to direct community feedback.
Customers can speak with customer service staff directly, make inquiries and payments, and log requests without having to travel to council offices.
This will be particularly helpful for community members residing in surrounding towns.
“The launch of the customer outreach program marks a significant step forward in our commitment to listening and responding to the needs of our community,” council director of corporate services Chris Teitzel said.
“We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from council right in their own neighbourhoods.”
Stage one will begin on Wednesday, August 28.
Stage one:
- Wednesday, August 28: Murchison and District Neighbourhood House
- Wednesday, September 4: Mooroopna Education and Activity Centre
- Wednesday, September 11: Tatura Community House
- Wednesday, September 18: South Shepparton Community House
- Wednesday, October 16: North Shepparton Community & Learning Centre
A later stage two will see expansion to include more locations and community events across Greater Shepparton.
For more information, contact customer service on 5832 9700 or email council@shepparton.vic.gov.au
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