The results from the second quarter from 2024-25 show improvements for council.
The survey measures the community’s perception of council’s performance across a range of indicators including overall reputation, value for money, waste services and facilities and events.
Of the results, the majority of indicators were higher than the previous year, including community consultation, advocacy, waste services, customer service and overall council direction.
The highest increases were in the weekly green bin collection, fortnightly yellow bin collection, financial management and trust.
Council director corporate services Chris Teitzel said the results were promising, especially on the waste services.
“As the community continue to work through the changes to their waste services, it is promising to see an increase in customer satisfaction,” he said.
“Council will continue its education and support to ensure residents receive ongoing assistance.
“We saw decreases in a few areas, including the condition of sealed local roads, which decreased by two points.
“The 2023/24 Road Resealing Program saw over 65km of roads resealed across the region, with the 2024/25 program already under way, which will see further improvements to the condition of our local roads.”
These quarter-two results position council at the top end of Victoria, particularly for overall performance and overall council direction.
“Overall performance is eight points higher than the average, while overall council direction is 14 points higher,” Mr Teitzel said.
“The feedback we receive helps us better understand the needs of residents and what they would like to see from council moving forward.
“Thank you to everyone who took part in the survey.”
Research resource company Thinkfield will conduct the quarter-three surveys in person from Friday, March 21 until Friday, March 28.
For more information, contact council on 5832 9700 or email council@shepparton.vic.gov.au
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