Starting next week, residents who’ve interacted with council in the past four months will have the opportunity to share their feedback through this survey.
Council has partnered with consulting firm CSBA to collect detailed feedback on community experiences and expectations.
Council interactions encompass a wide range of activities, from applying for building permits and lodging complaints about local issues such as overgrown trees or drainage problems to inquiries about childcare services.
While the customer service team is often the first point of contact, council recognises that community engagement happens across all departments.
The survey will cover aspects such as methods of contacting the council, the resolution of inquiries and areas where the council can enhance its service delivery.
CSBA will clarify its identity and seek consent from participants before proceeding with the survey.
The survey will never ask for sensitive details such as bank information, and residents with any concerns about its legitimacy are advised to contact council directly.
This initiative aims to significantly influence the development of council’s Customer Service Strategy and Charter for 2024-2028 by identifying potential areas for improvement in service delivery and enhancing overall customer satisfaction in the future.
Residents selected to participate are strongly encouraged to contribute, as responses will assist council in better serving Shepparton’s diverse community.
For further information, call Greater Shepparton City Council on 5832 9700 or email council@shepparton.vic.gov.au
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