Council’s outreach program brings services closer to home

Feb 3, 2025

**Tatura and Mooroopna residents are set to benefit from the program.** Photo by Rodney Braithwaite

Residents in Tatura and Mooroopna will soon have greater access to local council services, thanks to the continuation of the Customer Service Outreach Program.

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In partnership with local Neighbourhood Houses, Greater Shepparton City Council’s customer service team will visit these towns regularly, enabling residents to interact directly with staff.

This initiative alleviates the need for residents to travel to council offices for inquiries, payments and requests, while enhancing communication and service delivery.

“The feedback we have received from the community has been clear, highlighting the need for more presence in our towns outside of Shepparton,” council director of corporate services Chris Teitzel said.

“This program is a direct response to those requests, ensuring that residents in places like Mooroopna and Tatura have convenient access to council services right in their neighbourhoods.

“We are proud to continue meeting the needs of our local communities and improving the way we deliver support.”

Stage two of the program will begin on Wednesday, February 5, at the Mooroopna Education and Activity Centre and on Wednesday, February 19, at the Tatura Community House.

Monthly and fortnightly sessions will follow thereafter, respectively.

For more information about the program, call council on 5832 9700 or email council@shepparton.vic.gov.au