During March, independent market research agency Metropolis Research Pty Ltd will conduct a phone survey to assist council to assess its performance across a range of measures, helping to identify areas for improvement and ways to provide more effective service delivery for residents.
“Metropolis Research will be calling residential landline and mobile phone numbers, so we want to make sure that residents know the calls are legitimate, if they receive one,” Campaspe Shire Mayor Cr Daniel Mackrell said.
“We appreciate people taking time out of their busy days to give us their feedback on how we are performing.’’
The phone numbers are independently sourced, and the individual responses will be anonymous.
They will be compiled into overall results by Metropolis Research and provided as a report to councillors, with results publicised for community members to read.
To protect privacy and security, the survey will not ask you to provide identifying information or financial details.
Council is required to survey the community every year to seek feedback on its performance.
The survey sample set is randomised based on people who live in Campaspe Shire, with the aim being to gather responses across a representative section of the community with regard to gender, age and locality.
Last year’s Community Satisfaction Survey results can be found here: www.campaspe.vic.gov.au/plans
