Medibank hackers release more data

"Added more files psycho.csv, hiv.csv, viral_hepatitis.csv, std.csv, ....", they said in a post on Sunday seen by AAP.

They had not posted any new files since November 13, when they announced they were bypassing a week "in a hope something meaningful happens" in terms of their ransom demands.

Medibank said the data comprised four files containing 1,496 records.

Some 123 records are from the previous files released.

"We are conducting further analysis on the files today to determine their accuracy. Previous files released have not matched our records," it said.

Medibank confirmed there was information on chronic conditions such as heart disease, diabetes and asthma, people with cancer and people with mental health conditions, including delerium, and other conditions.

"Again, I unreservedly apologise to our customers," Medibank CEO David Koczkar said in a statement.

He warned there were real people behind the data.

"Anyone who downloads this data from the dark web, which is more complicated than searching for information in a public internet forum and attempts to profit from it is committing a crime," Mr Koczkar said.

Medibank also reminded customers impacted by the data theft they can get help through its Cyber Response Support Program.

This includes mental health and wellbeing support, identity protection and financial hardship measures.

"We remain committed to fully and transparently communicating with customers and we will continue to contact customers whose data has been released on the dark web," Mr Koczkar said.

Last week at Medibank's annual meeting in Melbourne, its executives stood by the decision not to pay the ransom to the hackers, saying it would only encourage other criminals and more hacks.

Medibank also increased its customer support team by more than 300 people.

Australian Federal Police are investigating the hack.