The anti-Semitic views expressed by two NSW nurses in a widely shared video chat with Israeli influencer Max Veifer have been labelled an "aberration" as leaders look to rebuild confidence in the public health system.
The state's police commissioner, Karen Webb, said investigators had spoken to Mr Veifer and were awaiting a statement from him along with raw footage of his conversation with the Bankstown Hospital staff.
The vision, recorded from a website that pairs people for random video chats, has since been removed from social media after sparking urgent investigations to identify the pair.Â
CCTV footage has been seized from the hospital in Sydney's southwest, while staff there have also been interviewed by police.
"It's important that we put all these pieces together for a complete picture of what has occurred," Ms Webb told ABC radio on Thursday, adding it will inform the direction of the investigation and determine what charges could be laid.
The unfolding scandal has broken trust in the public health system, NSW Premier Chris Minns conceded.
"We cannot have examples of naked racism from public servants exhibited on social media or anywhere," he said.
"If you think that there's going to be some kind of political layer or lens when you walk through an emergency department, well that's a disaster for our public hospital system."
But the premier said he strongly believed the video and the views expressed in it by the two nurses were an "aberration".
A comprehensive review into the incident would take place, he added.
The male nurse, identified as an Australian citizen and former Afghan refugee with six years of nursing experience, falsely claimed in the video chat with Mr Veifer that he was a doctor before telling him he was "going to go to" hell.
"You have no idea how many Israeli (sic) ... came to this hospital and ... I send them to (hell)," the nurse said.
The female nurse also said she would refuse treatment to and instead kill Israeli patients who attended the hospital.
The comments have been condemned by political, medical and community leaders and sparked urgent audits of patient care.
An initial examination by NSW Health found no evidence the care of any patients had been affected but a more thorough investigation would follow.
The male nurse appearing in the video issued an apology through a lawyer after being stood down.
The nurse separately told reporters the incident was a misunderstanding and a mistake.
Police were still waiting to speak to the pair, but investigators have been in contact with solicitors representing them and charges could follow, Ms Webb said.
"What people have seen so far is definitely a hate crime, this is a racial hatred on a level that I haven't seen before," she said.
Mr Minns said he believed the "abject racism" displayed in the video would fall under existing laws as politicians debate on overhaul of that legislation.
While an investigation was still under way, Health Minister Ryan Park said he wanted to ensure neither of the nurses could work in a public hospital ever again.
The NSW Nurses and Midwives' Association scrapped plans for a rally outside state parliament for better pay and conditions, instead holding a "solidarity action" against hate speech.
Union officials have condemned the nurses' comments, saying they don't represent the broader profession.
