Council has begun conducting community satisfaction surveys through computer assisted telephone interviewing. Residents aged 18 years and older will be randomly selected to take part.
Research resource company Thinkfield will conduct the phone surveys to provide council with feedback on whether it is meeting the community’s expectations for the services it provides.
“The phone surveys, which will be conducted from now until Tuesday, December 10, are a useful tool for council to gather feedback,” council director corporate services Chris Teitzel said.
“The survey gathers impressions on the services, facilities and activities council provides, and is a great insight into the ways council can improve its service delivery.”
Last year’s survey results were positive, with the highlight being the improved sealed local roads score. Council’s positive overall performance and direction were also highlighted.
Mr Teitzel said council would use these results to see if the community’s perceptions had changed.
“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of council,” he said.
“I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on council’s performance and services.
“We look forward to seeing the results.”
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